Returns and Refund Policy

Donations

All donations are gifts made voluntarily to Pastor Rick’s Daily Hope, a 501(c)(3) charity, with no conditions. Donors receive a tax receipt from Daily Hope at the time of the donation. Refunds for donations are generally not allowed since donors have received a tax deduction. Daily Hope may grant refunds in its discretion in the event of an error or an extreme circumstance on a case by case basis if the refund request is submitted within 30 days of the gift.

Product Purchases

How do I place a return?

Please contact a customer care representative at (800) 600-5004 or email us at [email protected] to request a Return Authorization number (RA) and special return instructions. Returns are subject to approval and have the following guidelines:

• You are responsible to pay for the shipping cost of the return. We recommend using a shipping method that you can track, as we are not responsible for lost or damaged shipments.
• New and unopened merchandise may be returned within 60 days of purchase with a receipt for a refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.
• Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition.
• No returns of any type will be accepted without an RA number.

What products are non-returnable and non-refundable?

International orders, discontinued products, sale items, DVDs, CDs, and downloadable resources are non-returnable and non-refundable. We are unable to replace lost, stolen, or misplaced items.

What should I do if I receive a damaged/wrong product?

If you received a defective, damaged, or incorrectly shipped item from us, please call us at (800)-600-5004 or email us at [email protected] so that we can fix this for you! We will gladly work with you to provide a solution.

When will I receive my refund?

Please allow 2 to 4 weeks for refund processing following our receipt of the returned item(s). Your refund will be credited back to the same payment method used to make the original purchase.

If you have a question about our policies, please email us at [email protected].