How do I place a return?
Please contact a customer care representative at (877)-727-8677 or email us at [email protected] to request a Return Authorization number (RA) and special return instructions. Returns are subject to approval and have the following guidelines:
What products are non-returnable and non-refundable?
International orders, discontinued products, sale items, DVDs, CDs, and downloadable resources are non-returnable and non-refundable. We are unable to replace lost, stolen, or misplaced items.
What should I do if I receive a damaged/wrong product?
If you received a defective, damaged, or incorrectly shipped item from us, please call us at (877)-727-8677 or email us at [email protected] so that we can fix this for you! We will gladly work with you to provide a solution.
When will I receive my refund?
Please allow 2 to 4 weeks for refund processing following our receipt of the returned item(s). Your refund will be credited back to the same payment method used to make the original purchase.
If you have a question about our policies, please email us at [email protected].
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